Refund & Replacement Policy

At Palm Basket, we are committed to delivering high-quality palm-based products. Since our products are food items, we do not accept returns once an order has been delivered, except in cases of damage, loss during transit, or incorrect product delivery.

Returns & Replacements

A replacement or refund is applicable only under the following circumstances:

  • The product was damaged during transit.
  • The product was lost during shipment.
  • You received the wrong product.

To request a replacement or refund, please email us at palmbasket10@gmail.com within 3 days of receiving your order.

Please include the following details:

  • Order Number
  • Customer Name
  • Delivery Address
  • Date of Delivery
  • Description of the issue
  • Clear photographs (if applicable)

Important: A complete, unedited video of opening the package (without pause, cuts, or edits) is mandatory for all transit damage claims. Claims without this video proof may not be eligible for replacement or refund.

Refund Process

Once your request has been reviewed and approved:

  • If the damaged product needs to be returned, we will dispatch a replacement after receiving the returned item.
  • If a return is not required, a replacement will be shipped immediately or a refund will be processed, depending on the situation.

Refund Timeline

Approved refunds will be credited to your original payment method within 7 working days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Contact Us

If you have any questions regarding our Refund & Replacement Policy, please contact us:

Palm Basket
Email: palmbasket10@gmail.com

We are committed to resolving your concerns as quickly as possible.